Newham University Hospital is a teaching hospital primarily serving the residents of Newham. It has a 24 hour A&E including 24 hour paediatric A&E, and children and young people are admitted to the Rainbow Centre for inpatient and day care. The Rainbow Centre also houses the children’s outpatients department.
Welcome to Rainbow Centre
Welcome to our Rainbow Centre. Here you will find information about what to expect during your stay with us.
Visiting the Centre
Visiting times are 2pm until 7.30pm with only two visitors per patient at any time. Parents are allowed to visit at any time day or night, however only one parent can stay overnight.
If you are experiencing any cold like symptoms, diarrohea and vomiting or have been in contact with somebody that is infectious, please refrain from visiting.
When entering or exiting the ward please wash your hands using soap and water or use the hand gels provided to reduce the risk of spreading infections.
We have a seven-day parking permit for £7.50 please ask a member of staff
Food and drink
We have set a variety of diverse foods choices, which enables you to choose your own meal and order in advance. Only patients, expectant mothers and mothers that are breastfeeding will be offered food from the menu. We have a parent’s room where you can make hot drinks and store food in a refrigerator, however this must be labeled. There is a microwave too. Please take care to keep this area clean and tidy so that everyone can benefit from these facilities. Please note no hot drinks allowed throughout the units apart from parents’ room due to health and safety. Staff are not permitted to reheat any food.
Meal times are as follows:
- Breakfast 8.30am until 9am
- Lunch 12pm until 12.30pm
- Supper 5pm until 5.30pm
As part of our holistic care we offer snack round at 10am and 2pm, which offers biscuits, juice, fruit and milk.
Mobile phones are permitted but please remember our children are trying to rest, so please keep noise from mobile phones to a minimum (e.g. music) please use headphones. Please refrain using loudspeaker, Skype, video calling and any form of photography is strictly prohibited on the ward.
Please do not plug in mobile phone chargers or other electrical items as these may cause damage to the hospital electrical system.
If you have any problems or concerns during your stay please ask to speak to either Housekeeper, Family Worker or the Nurse in Charge if it is a nurse related problem.
Rainbow Centre also has a fully functioning playroom for 0-11 years old, an entertaining adolescent room aged 12+ and schoolroom. We also have a colorful garden for children that must be supervised to play in.
As part of our Holistic Care approach, we provide weekly activities for children whilst in hospital. Please see the Planner for further details.
A multi-faith room is available for use on the first floor of the hospital, please ask a member of staff for directions.
Visitors can also access the restaurant, based on the first floor, costa coffee, based on the ground floor health central, zone 6 and pharmacy, ground floor zone 4.
At the bedside
Curtains around the bed must be pulled back at 8.30am and only closed for dignity reasons, such as breastfeeding or changing your child or clinical consultations. It is very important that nurses can have a full view of the ward for safety reasons.
Parents’ beds must be folded away by 8.30am ready for the ward round. It is very important that the doctors and nurses are able to speak to parents and assess the child on ward round.
Please keep the bed space clean and tidy as this will reduce the risk of infection and can cause a health and safety hazard. All prams and wheelchairs to be stored in the locked waterproof shed located in the garden please ask staff for further details.
Contact Rainbow Centre
Rainbow Centre for Children and Young People (Rainbow CYP) consists of three units: daycare/ambulatory, inpatient and outpatients. The phone numbers for these units are:
- DayCare: 0207 363 9029 / 020 7363 9030
- Rainbow Inpatients: 0207 363 9049 / 020 7363 8912
- Outpatients: 0207 363 9057
Your feedback is important, any comments and suggestions you may have are most welcome. There are comments cards placed in each reception area and throughout the hospital for you to use, if you are unable to locate please ask.
Newham University Hospital
Switchboard number: 020 7476 4000
Newham University Hospital is located in Plaistow in the East End of London, within the London borough of Newham. You can travel to the hospital in a number of ways including on foot, by car, by bike or by public transport. Plan your journey using the Transport for London journey planner or through the travel information below.
TfL can offer advice on planning a journey using an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller, to find out more complete TfL’s form online.
The following buses stop close to Newham University Hospital, 276 and 376 on Glen road, 147, 262, 300 and 473 on Prince Regent Lane and 5, 115 and 330 as well as night bus N15 on Barking road. Low-floor wheelchair accessible buses run on all routes serving Newham University Hospital.
The closest underground/overground stations are Plaistow which is served by the District and Hammersmith and City lines and Prince Regent served by the Docklands Light Railway (DLR).
Walking from Plaistow underground station to Newham University Hospital takes around 26 minutes or 33 minutes to The Gateway Surgical Centre. Alternatively the 262 and 473 buses provide connections to Plaistow underground station.
Walking from Prince Regent Dockland Light Railway (DLR) station to Newham University Hospital takes around 26 minutes or 32 minutes to The Gateway Surgical Centre. Alternatively the 147, 300 and 473 buses provide connections to Prince Regent Dockland Light Railway (DLR) station.
Taxis can also be taken from these stations.
Older persons Freedom Pass- The Freedom Pass for older people allows free travel across London and free local bus journeys nationally.
Disabled persons Freedom Pass- The travel pass for disabled people allows free travel across London and free bus journeys nationally. You can use your pass on most journeys across London but there are a few exceptions to when and where you can use your card.
A 60+ London Oyster photocard- allows you to travel free on public transport in London from the age of 60 until you qualify for a Freedom Pass. To be eligible for a 60+ London Oyster photocard, you must: Live in a London borough and be aged 60 or over.
To find out more about the above listed Freedom passes visit the London Councils website.
By car or taxi
Limited car parking is available in the hospital together with disabled spaces. Please only bring your car if it is absolutely essential. There is a charge for visitors using the car park as follows:
up to 3 hours: £2.20
up to 6 hours: £4.50
up to 8 hours: £8.00
Up to 24 hours: £16.50
Two short stay pick-up/drop-off bays are also provided adjacent to both main hospital entrances.
Infopoint help-points allow you to make free calls to taxi companies and public transport information lines to arrange your journey home. There are infopoints located at A&E, St Andrew's Wing, Gateway Surgical Centre and West Enrance at Newham University Hospital.
Refunds of hospital transport costs
You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:
- are not eligible for patient transport services (PTS)
- cannot afford the cost of travelling to hospital
- cannot get a friend or relative to take you
Refer to Healthcare Travel Costs Scheme (HTCS) for more information on who is eligible, what the conditions are and how you can access the scheme.
We encourage visitors, staff and patients living nearby to cycle to the hospital if possible. Cycle parking facilities are available around the hospital.
Cycle route in the local area include Cycle Superhighway 3 (CS3) which runs from Barking to Tower gateway and also the Greenway which runs from Beckton to Hackney.
The hospital appears on TfL’s Local Cycling Guide 8. You can order this guide for free by calling 0343 222 1234.
We are not able to offer overnight accommodation for relatives on the hospital site.
There are a small number of private rooms available to be booked within the maternity department so that new mothers can have their partners stay with them at the hospital after giving birth. These can be booked with the midwifery team.
A quiet room is available for patients and visitors who wish to pray or quietly reflect on the first floor, zone 12, of the main hospital site and on the third floor of the Gateway Surgical Centre. A pin number is required to enter the room within the main hospital. Ward staff can give you the number. Both rooms have ablution facilities.
Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. The chaplains have links with many faith communities and will always try to get an appropriate representative when asked to do so. The service is confidential and respectful.
There is a payphone available in the emergency department.
There is a reception desk in the St Andrew’s Wing main hospital entrance at zone 1.
There are cash machines available in the main hospital building in zones 2 and 10.
There is car parking available for all visitors near the main entrance of the hospital. The cost of this is:
- Up to 3 hours - £2.20
- 3 to 6 hours - £4.50
- 6 to 8 hours - £8.00
- Up to 24 hours - £16.50
Restaurant and coffee shops
A wide range of meals and snacks can be purchased from the eatwell restaurant, situated on the first floor, zone 4 and is open from 7am to 8pm every day.
Breakfast service is from 7am until 10am and offers a traditional full English, breakfast muffins, porridge, pastries and fresh bean to cup coffee.
Lunch service is 12pm until 2pm and includes at least three delicious hot dishes everyday including a classic ‘Home from Home’ dish and ‘Global Flavours’ a dish with authentic flavours of the world. If you fancy something lighter choose from filled baked sweet and white potatoes, homemade soup, freshly prepared salad bar or range of hot and cold sandwiches.
Dinner service is from 5.30pm until 7pm serving a choice of two home cooked meals, with a vegetarian option always available. Along with this we offer a choice of paninis, toasties, sandwiches, salads and a great selection of snacks.
Out of these hours there is a selection of Soho sandwiches and salads, fresh bean to cup coffee, tea, cold drinks and snacks.
Light refreshments are available in the main hospital from the Fontanella coffee shop, based in zone 6 in the outpatients waiting area and is open Monday to Friday, 8am until 6pm and on the ground floor of the Gateway Surgical Centre. They offer a range of Soho sandwiches and paninis, freshly baked Danish pastries all accompanied by barista style hot and cold drinks.
The restaurant and coffee shops are open to the public, visitors, patients and staff.
Free wifi is available throughout the hospital for patients. There’s no time limit on use, and capacity has been expanded in order to ensure continuous access for as many users as possible.
Please note that the wifi cannot support streaming movies or high-intensity computer games.
The wifi can be accessed by completing the following steps:
- Connect to the NHS Wi-Fi wireless network
- Open your web browser
- From the welcome page, accept the terms and conditions
- Browse the internet and send and receive emails
If you encounter any problems please call the 24/7 helpdesk on 0344 848 9555.
Our knowledge and library services are located in the Education Centre.
1st Floor, Education Centre
London, E13 8SL
Tel: 020 7363 8016
Opening hours: Monday to Friday, 8am-5pm
The knowledge Hub and Cyber Room are also available and provide access to PCs and study space for staff with Newham swipe badges.