Your child's outpatient appointment
The Childrens Hospital Outpatient Departments are based on the 6th and 7th Floors, North Tower at The Royal London Hospital. The most convenient way to access these floors is via Lift Core 9 (“Purple” lifts via the Womens and Childrens Hospital Entrance)
On arrival to the Outpatient Departments you will see a “Who’s Who” board; this will give details of the members of staff who can help you whilst you are in our hospital.
Being referred to outpatients
Lots of people contact the hospital asking for how to be referred to see our doctors. This page explains the process you need to follow. We cannot accept referrals from anyone who is not a doctor.
You will need to be referred by your current doctor. Your current doctor will need to write a referral letter, giving brief details of your child's condition and send it to the relevant doctor here.
Our doctors here will read the referral letter and decide whether they think treatment at Royal London is appropriate. If so, we will write to send you a date for an outpatient appointment in the first instance.
What is Choose and Book?
The NHS is introducing a new way of being referred to hospital for treatment, which will change the way your child is referred here for an appointment. The idea behind Choose and Book is that the patient and family will have a choice of where they are treated and when.
This means that you can make an appointment immediately for a convenient time, rather than wait to receive a letter from the hospital. Another advantage is that arrangements will be made using a computer or the telephone so there is less chance of letters getting lost or misdirected.
How does it work?
When you go to see your family doctor (GP) and a referral is suggested, you will be able to discuss your options there and then. Your family doctor will give you a “booking reference number” and password, a list of available hospitals and the telephone numbers for the service you require.
Booking your appointment
Once you have discussed your choices, you can either ask your family doctor or someone else in the practice to ring your chosen hospital on your behalf or ring them yourself when you get home. You will then be able to find out which appointment slots are available and book a convenient appointment. Once the appointment is booked, your chosen hospital will send you a letter confirming the details of your appointment.
Can I change an appointment once it's been booked?
If you wish to change or cancel an appointment you will need to ring your chosen hospital quoting your 'booking reference number' and password. The telephone number to ring will be on the confirmation letter. As with all appointments, please tell us as soon as possible if you can no longer attend. If we have enough notice, we can offer the appointment to another child.
Keeping your personal information safe
Everyone working in the NHS already has a legal duty to keep your personal information safe. There are several extra safeguards built into the Choose and Book system. For example, any staff booking or viewing appointments will have to have a 'chip and pin' card before they can look at any patient details. Each member of staff will only be able to look at the information they need to do their job and nothing else.
If you have any questions about Choose and Book, please talk to your family doctor or visit www.chooseandbook.nhs.uk
Contact the central appointments team
Call 020 7767 3200